What's your response time for Downers Grove emergencies?+
For active leaks or storm damage, we prioritize Downers Grove calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Downers Grove.
Will I get a written estimate before you begin?+
We give every Downers Grove customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active IL contractor license and full insurance coverage, and we'll provide proof of both on request — most Downers Grove customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Downers Grove customers say this cuts weeks off their claim process.
How many days will a reroof take at my Downers Grove home?+
Most residential replacements in Downers Grove take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
What kind of warranty comes with a new roof?+
Every Roof Inspection job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Downers Grove?+
Yes, we perform pre-purchase and pre-listing inspections throughout Downers Grove with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Downers Grove or do you cover nearby towns?+
We serve Downers Grove and the surrounding communities throughout Downers Grove, IL — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
